AFFINITY HEALTH
Important legal notices


DISCLOSURE AND OTHER LEGAL REQUIREMENTS
Affinity Health is committed both under legislation and in terms of our own ethical code, to provide you, our client, with all the information that you need to ensure that you are in possession of all relevant facts about the various parties supplying you with your insurance product.
Disclosure Notice
ABOUT THE INSURER
The Insurer
The insurance company which ultimately underwrites the risk.
The Affinity products make use of two insurers based on date of commencement.
Please refer to your policwording or contact the Affinity Health Call centre for more information.
Information regarding Affinity Life Limited:
Registration Number: 1952/001635/06
FSP Number: 49986
Address: 1 Dingler Street, Rynfield, Benoni, 1518
Information regarding Lion of Afica Life Assurance Company Limited:
Registration Number: 1942/015587/06
FSP Number: 15283
Address: 1st Floor, Block D, The Boulevard Office Park, Searle Street. Woodstock 7925
ABOUT THE INTERMEDIARY
The intermediary is the company who will sell you the Affinity Health policy. Affinity Health’s mandated intermediary is Independent Risk Distribution South Africa (Pty) Ltd.
Information regarding the Intermediary:
Registration Number: 2012/093979/07; FSP Number: 46861; Postnet Suite 241, Private Bag X1, Northmead 1501; 2 Miles Sharp Street, Rynfield, Benoni 1501; Tel: 0861 22 22 93; Fax: 086 571 0237; Email: info@irdsa.co.za
ABOUT YOUR FINANCIAL SERVICES PROVIDER
Affinity Health is a product of Affinity Life Limited, the Underwriting Managing Agency (UMA).
The UMA is a company who attends to all administrative and underwriting matters pertaining to the policy, on behalf of the Insurer. The UMA ensures that the intermediary is properly appointed and oversees the receipt and proper disbursement of premiums.
Information regarding the UMA:
Registration Number: 1952/001635/06; FSP Number: 49986; Postnet Suite 124, Private Bag X101, Farrarmere, Benoni 1518; 1 Dingler Street, Rynfield, Benoni 1501; Tel: 0861 188 889; Email: info@affinitylifeltd.co.za
Affinity Health and Affinity Life Limited are in possession of Professional Indemnity Insurance.
HOW TO LODGE A COMPLAINT
Should you have any complaint about your policy or the service that you have received, please contact Affinity Health.
To lodge a complaint:
Please contact our complaints facilitator on complaints@affinityhealth.co.za . All complaints must be reduced to writing and any of our representatives will be able to provide you with a copy of our complaints policy, on request.
If the complaint is not dealt with satisfactorily, please contact the appropriate Ombudsman listed below.
CONFLICT OF INTEREST
We are pleased to report that there are no Conflicts of Interest or potential Conflicts of Interest identified within our organisation. A copy of our Conflict of Interest management policy is available on our website.
WARNING
- Do not sign any blank or partially completed application form.
- Complete all forms in ink.
- Keep all documents handed to you.
- Make notes as to what is said to you.
- Ask for a letter of representation from your advisor.
- Do not be pressurised into buying the product.
PARTICULARS OF FAIS OMBUD
- PO Box: 74571, Lynnwood Ridge 0040
- Telephone: 012 470 9080 or 012 470 9097
- Fax: 012 348 3447
- Email: info@faisombud.co.za
- Website: www.faisombud.co.za
PARTICULARS OF LONG-TERM INSURANCE OMBUD
- Particulars of Long-term insurance ombud
- Private Bag X45, Claremont 7735
- Tel: 021 657 5000 or 086 0103 236
- Email:info@ombud.co.za