Quality health cover that meets your needs doesn’t need to be complicated or too expensive. We offer you great cover, easy claims, and above all we tell it like it is – Affinity Health

To find out more, give us a call today!

One of our qualified and friendly agents will be happy to assist you.

Call Center:

0861 11 00 33

Fax:

086 607 9419


General Enquiries:

info@affinityhealth.co.za
The Official National Department of Health COVID-19 Support Service: 060 012 3456 (WhatsApp)

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AFFINITY HEALTH

Important legal notices

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DISCLOSURE AND OTHER LEGAL REQUIREMENTS

Affinity Health is committed both under legislation and in terms of our own ethical code, to provide you, our client, with all the information that you need to ensure that you are in possession of all relevant facts about the various parties supplying you with your insurance product.

Disclosure Notice

ABOUT THE INSURER

The insurance company which ultimately underwrites the risk as determined by this policy is Lion of Africa Life Assurance Company Limited (FSP 15283).

Information regarding the Insurer:
Registration Number: 1942/015587/06; FSP Number: 15283; 1st Floor, Block D, The Boulevard Office Park, Searle Street. Woodstock 7925.

ABOUT THE INTERMEDIARY

The intermediary is the company who will sell you the Affinity Health policy. Affinity Health’s mandated intermediary is Independent Risk Distribution South Africa (Pty) Ltd.

Information regarding the Intermediary:
Registration Number: 2012/093979/07; FSP Number: 46861; Postnet Suite 241, Private Bag X1, Northmead 1501; 2 Miles Sharp Street, Rynfield, Benoni 1501; Tel: 0861 22 22 93; Fax: 086 571 0237; Email: info@irdsa.co.za

ABOUT YOUR FINANCIAL SERVICES PROVIDER

Affinity Health is a product of National Risk Managers (Pty) Ltd, the Underwriting Managing Agency (UMA).

The UMA is a company who attends to all administrative and underwriting matters pertaining to the policy, on behalf of the Insurer. The UMA ensures that the intermediary is properly appointed and oversees the receipt and proper disbursement of premiums.

Information regarding the UMA:
Registration Number: 2016/109644/07; FSP Number: 47132; Postnet Suite 124, Private Bag X101, Farrarmere, Benoni 1518; 1 Dingler Street, Rynfield, Benoni 1501; Tel: 0861 11 16 10; Fax: 086 607 9419; Email: info@national-rm.co.za

Affinity Health and National Risk Managers are in possession of Professional Indemnity Insurance.

HOW TO LODGE A COMPLAINT

Should you have any complaint about your policy or the service that you have received, please contact Affinity Health.

To lodge a complaint:
Please contact our complaints facilitator on complaints@affinityhealth.co.za . All complaints must be reduced to writing and any of our representatives will be able to provide you with a copy of our complaints policy, on request.

If the complaint is not dealt with satisfactorily, please contact the appropriate Ombudsman listed below.

CONFLICT OF INTEREST

We are pleased to report that there are no Conflicts of Interest or potential Conflicts of Interest identified within our organisation. A copy of our Conflict of Interest management policy is available on our website.

WARNING
  • Do not sign any blank or partially completed application form.
  • Complete all forms in ink.
  • Keep all documents handed to you.
  • Make notes as to what is said to you.
  • Ask for a letter of representation from your advisor.
  • Do not be pressurised into buying the product.
PARTICULARS OF FAIS OMBUD
PARTICULARS OF LONG-TERM INSURANCE OMBUD
  • Particulars of Long-term insurance ombud
  • Private Bag X45, Claremont 7735
  • Tel: 021 657 5000 or 086 0103 236
  • Email:info@ombud.co.za
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A message from the CEO

Affinity Health is revolutionising the health benefits market through innovative and customisable healthcare products. The CEO, Murray Hewlett, is at the forefront of this innovation.

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Every time I sit down for a coffee with a colleague, friend or associate, the conversation invariably leads to a mutual distrust and dislike of the insurance industry – ok not every time, but pretty often. I have often wondered why we feel so hard done by when it comes to insurance and the multitude of products that are sold to us as a way to protect us from the perils of daily life – we humans really do battle, how we survive is anyone’s guess.

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