Important legal notices
DISCLOSURE AND OTHER LEGAL REQUIREMENTS
Affinity Health is committed both under legislation and in terms of our own ethical code, to provide you, our client, with all the information that you need to ensure that you are in possession of all relevant facts about the various parties supplying you with your insurance product.
ABOUT THE INSURER
The insurance company which ultimately underwrites the risk as determined by this policy is Lion of Africa Life Assurance Company Limited (FSP 15283).
Information regarding the Insurer:
Registration Number: 1942/015587/06; FSP Number: 15283; 1st Floor, Block D, The Boulevard Office Park, Searle Street. Woodstock 7925.
ABOUT THE INTERMEDIARY
The intermediary is the company who will sell you the Affinity Health policy. Affinity Health’s mandated intermediary is Independent Risk Distribution South Africa (Pty) Ltd.
Information regarding the Intermediary:
Registration Number: 2012/093979/07; FSP Number: 46861; Postnet Suite 241, Private Bag X1, Northmead 1501; 2 Miles Sharp Street, Rynfield, Benoni 1501; Tel: 0861 22 22 93; Fax: 086 571 0237; Email: email@example.com
ABOUT YOUR FINANCIAL SERVICES PROVIDER
Affinity Health is a product of National Risk Managers (Pty) Ltd, the Underwriting Managing Agency (UMA).
The UMA is a company who attends to all administrative and underwriting matters pertaining to the policy, on behalf of the Insurer. The UMA ensures that the intermediary is properly appointed and oversees the receipt and proper disbursement of premiums.
Information regarding the UMA:
Registration Number: 2016/109644/07; FSP Number: 47132; Postnet Suite 124, Private Bag X101, Farrarmere, Benoni 1518; 1 Dingler Street, Rynfield, Benoni 1501; Tel: 0861 11 16 10; Fax: 086 607 9419; Email: firstname.lastname@example.org
Affinity Health and National Risk Managers are in possession of Professional Indemnity Insurance.
HOW TO LODGE A COMPLAINT
Should you have any complaint about your policy or the service that you have received, please contact Affinity Health.
To lodge a complaint:
Please contact our complaints facilitator on email@example.com . All complaints must be reduced to writing and any of our representatives will be able to provide you with a copy of our complaints policy, on request.
If the complaint is not dealt with satisfactorily, please contact the appropriate Ombudsman listed below.
CONFLICT OF INTEREST
We are pleased to report that there are no Conflicts of Interest or potential Conflicts of Interest identified within our organisation. A copy of our Conflict of Interest management policy is available on our website.
- Do not sign any blank or partially completed application form.
- Complete all forms in ink.
- Keep all documents handed to you.
- Make notes as to what is said to you.
- Ask for a letter of representation from your advisor.
- Do not be pressurised into buying the product.